FREQUEntly asked questions
Orders are processed and shipped within 1-5 business days (Tuesday through Friday) using UPS or another carrier. For LTL truck freight, shipments typically leave our warehouse within 3-4 business days, with estimated delivery times ranging from 2-7 business days, depending on the carrier.
Your order confirmation and tracking information will be emailed directly to your inbox. If you don't see them in your inbox, please check your spam folder. Still not found? Email us at info@traileraxlestore.com and we will send them right away.
You have 30 days from the date of delivery to request a return. However, all custom axles are made to order and are non-returnable. To see our policy click here
A trailer axle hub face measurement is a measurement from one hub face to the opposite hub face. For a diagram click here.
Spring center measurement is a measurement from the center of a spring perch to the center of the opposite spring perch. For a diagram click here.
The difference between overslung and underslung is the location of the axle in relation to the trailer springs. If the axle is on top of the springs, it is overslung, and beneath the springs, is underslung.